Good questions.
Clear answers.

The service is for adults aged 18 and over. This includes family members receiving a gift subscription; each recipient uses their own account.

No. The assistant provides guidance while you tap, scroll and decide. It does not operate other apps on your phone.

The current iPhone test app supports a spoken conversation: you speak through the microphone and hear the assistant’s voice. Start screen sharing in the app when you want help with what’s on screen.

That is not promised. A screen can look different across app and iOS versions, and guidance can be mistaken. If an instruction doesn’t match what you see, ask for clarification.

The supported device, language and task list will accompany the public release. This preview is not a compatibility guarantee.

Another app or a phone call can interrupt audio. Check the assistance app’s current status before continuing, especially if you cannot hear a reply or the microphone is paused.

You can stop assistance while taking the call and return when you’re ready. Uninterrupted audio during every call or app combination is not guaranteed.

Your spoken input and shared screen content are sent to cloud services so the assistant can respond. Sharing is not limited to the Cuelora app’s screen; it can continue while you use other apps.

Read the Privacy information in the iPhone app before starting. Avoid opening passwords, payment details and private messages while sharing.

Use the screen-privacy and sharing controls in the iPhone app. Automatic filtering should not be treated as a guarantee that every sensitive screen will be caught. Full access allows screen content through without that filtering.

Pausing screen sharing stops new images from being sent. Ending assistance also stops microphone capture and closes the connection. Returning to your Home Screen alone does not end sharing.

Opening the sheet, starting the broadcast and receiving usable assistance are different stages. In the iOS sheet, select Screen Assistant Broadcast and choose Start Broadcast. Then check the app’s sharing status.

If the app still reports sharing unavailable, stop and check the session before following screen-specific advice. A repeated failure can be included in a problem report.

Review the Privacy information in the current iPhone app for its handling of shared content and reports. Ending a session is different from deleting an account or making a data-deletion request.

For privacy questions or a data request, contact [email protected]. Ending assistance is not the same as deleting an account or its records. This preview does not provide automatic account deletion or promise zero retention.

Check Plans for the offers currently available to your account. Before you confirm, you’ll see the price, included minutes and renewal terms. You can read this guide without an account.

Minutes cover time in an active assistance session, including listening, explanations and time spent following a step. Muting your microphone alone does not pause the session. Check the app’s session status when pausing or recovering a connection.

When the minutes for your current allowance are used, you cannot start more assistance with that allowance until the next eligible release. This does not mean your subscription has expired. Check Account & billing for your balance, allowance dates and subscription management.

The annual plan releases minutes monthly, rather than all at once. Plans shows the total annual charge and monthly allowance before you choose. Unused minutes do not roll over.

You can buy a relative’s personal subscription using the same weekly, monthly or yearly plans. Pay first, then share the code saved in your account. Your relative signs in to their own account to redeem it. Paying does not give you access to their screen, conversations or private usage.

The recipient gets their own minutes; you manage payment and renewal. There is no shared family pack or shared allowance. Availability and the exact terms are shown before purchase.

Cancellation of renewal, pausing assistance, requesting a refund and deleting an account are separate actions. The purchase provider and applicable cancellation/refund route will be identified before payment.

Open Account & billing to find the management route for your purchase. Web subscriptions are managed through the billing portal; Apple subscriptions are managed in iPhone Settings → your name → Subscriptions. Requesting a refund is separate from cancelling renewal.